Privacy Policy

This
Privacy Policy was last updated on 10 December 2023.

We
care about our customers and know that your privacy is important to you. This
Privacy Policy is our way of telling you how we collect your information, why
we need it, and how we use it.

For
our website www.sustainableartist.co.uk 
(the "Site") and for information otherwise collected under this
Privacy Policy, Sustainable Artist is the data controller that is
responsible for your privacy. Sustainable Artist is located at 275,
Islington Suite 1269 New North Road, London, N1 7AA.

Scope
of Application

This
Privacy Policy applies to your use of the Site. 

This
Privacy Policy also applies to the information you provide to us after being
presented with or directed to this Privacy Policy. This could be, for example,
when you send us a letter via postal mail. 

Information
We Collect and How We Use Your Information

There
are three general categories of information we collect: (1) Information you
give to us; (2) Information we automatically collect from your use of the Site
or the App; (3) Information we collect from third parties.

We
use your information in several different ways. What we do with your
information depends on when we collect it and what we collect. We may anonymize
your information for any purpose permitted by applicable laws.

Information
you give to us

• Your name and contact details (such as your email address,
  mailing address, phone number and password)
• Additional
  profile information (such as date of birth,
  gender, location and preferred language)
• Your
  payment information (such as your credit/debit
  card number, security/CVV code, and expiration date)
• Your
  financing information (such as employment and
  income)
• Your
  communications and contact history with us (such service call
  recordings, chat and instant messages, or communications with our social
  media channels)
• Other
  information (such
  as product reviews, forum posts, survey responses, participation in
  promotions, and other user-generated content)

How we use information you
give to us

Why we collect it

Registration

We need your name and contact
details to create your account. This information is necessary for the
adequate performance of certain services and offerings on the Site, and to
fulfil our contract with you when you place an order.

Accept payment, fulfil orders,
provide refunds

We use your name and contact
details to fulfil our contract with you and deliver your orders, and we use
your payment information to process payments and comply with applicable law.

Sending you account information

We need your name and contact
details to deliver important account information to you, such as order
confirmations and notices, changes to account settings, and notices about the
Site, or the terms and policies that apply to them.

To offer an improved user
experience

We use your communications and
contact history with us, as well as other information such as additional
profile information, to operate, protect, improve and optimize the Site and
to personalize and customize your experience. We have a legitimate interest
in improving the Site, as well as user experience.

Analytics, training and quality
assurance

We use information you provide
to us to train our staff, improve our services, and perform other internal
analytics and performance monitoring. This processing can be pursuant to your
consent or pursuant to our legitimate interest in detecting and preventing
fraud and improving our services and offerings.

Communication, marketing and
advertising

We use information you provide
to us to deliver and personalize our communications with you, or other
promotional activities. This processing can be pursuant to your consent or
pursuant to our legitimate interest in undertaking marketing activities to
offer you products or services that may be of interest.

Information
we automatically collect from your use of the Site or the App

• Purchase history and saved items (such as what you bought and
  what you've placed in your cart or saved items)
• Log
  data and device information (such as details about how
  you've used the Site or the App, IP address, access dates and times,
  hardware and software information, device information, device event
  information, unique identifiers, crash data, cookie data, location data
  and page/product views or clicks)
• Geo-location
  information (such
  as IP address, browser information or mobile GPS information)
• Cookies
  and similar technologies (such as web beacons,
  pixels, and mobile identifiers)

How we use information we
automatically collect

Why we collect it

To provide customer service and
process returns

We use your saved products to
help you make a purchase, and we use your purchase history to uphold our
contract with you and ensure that you've had a great customer experience.

To offer an improved user
experience

We use your log data and device
information to operate, protect, improve and optimize the Site and to
personalize and customize your experience. We have a legitimate interest in
improving the Site, as well as user experience.

To create and maintain a secure
environment

We have a legitimate interest
in protecting the Site, to comply with applicable law and to measure the
adequate performance of our contract with you.

Analytics, training and quality
assurance

We use automatically collected
information to train our staff and perform internal analytics and performance
monitoring. We have a legitimate interest in detecting and preventing fraud
and improving our services and offerings.

Communication, marketing and
advertising

We use automatically collected
information such as cookies and similar technologies to provide the most
relevant advertising to you. This processing can be pursuant to your consent
or pursuant to our legitimate interest in undertaking marketing activities to
offer you products or services that might be of interest.

Information
we collect from third parties, such as third party services
(such as if you link, connect, or login to the Site or the App with your
Google, Facebook, Instagram or Twitter accounts) or other sources (such as your
contacts or brands we partner with)

• Your name and contact details (such as your email address,
  mailing address, phone number and password)
• Social
  media handles (such
  as your Twitter or Instagram handle)
• Other
  information (such
  as demographic data, fraud detection information and information about you
  and your activities, experiences and interactions on and off the Site)

How we use information from
third parties

Why we collect it

Registration and profile

We will use information from
third party services if you register with us using another service, such as
Facebook. Connecting to third-party applications or services is optional. If
you create your account by connecting through another service, we will collect
public information from that connected account to help complete your profile.

Communication, marketing and
advertising

We use information we collect
or receive from third parties to deliver and personalize our communications
with you, or to administer referral programs, or other promotional
activities. This processing can be pursuant to your consent or pursuant to
our legitimate interest in undertaking marketing activities to offer you
products or services that may be of interest.

To create and maintain a secure
environment

We obtain your information from
third party service providers and/or partners (e.g. identity verification
services) and combine it with information we have about you for fraud
prevention and risk assessment efforts. We have a legitimate interest in
detecting and preventing fraud and improving our services and offerings.

When
We Share Your Information

We
share your information with the following categories of recipients as an
essential part of being able to provide the Site, the App and related services,
including customer service, to you:

• Companies
  and individuals that help us deliver our products to you, such as
  suppliers, payment service providers, logistics professionals, and
  delivery and freight companies.
• Professional
  service providers who help us run our business, such as marketing companies,
  software vendors, consultants, and advertising partners.
• Companies
  approved by you, such as social media sites (if you choose to link your
  accounts to us) and payment processors (such as Worldpay) or financing
  providers if you choose to use their service.
• Government
  and law enforcement agencies, to (i) comply with a legal process,
  subpoena, order, or other legal or regulatory requirement; (ii) enforce
  our Terms of Use or other policies; or (iii) pursue available legal
  remedies or defend legal claims.

We
share your information with third parties only as described in this Privacy
Policy, with your consent, and as disclosed at the time we collect your
information. We may anonymize your information and share such anonymized
information with third parties for any purpose permitted by applicable laws.

Regulatory authority

Companies House